Shipping

Delivery Time

• What is the reason for not being able to use a PO Box address as my shipping address?
• Which shipping company do you use to deliver my package?
• Can I trust the security of my personal information?
• What is an adult signature service?
• What if I’m out when my order arrives?
• How does Erovenus ensure discreet packaging for orders?
• See all 24 articles

Tracking & Changing

• How can I update or modify my shipping address?
• How to pick up my package in local UPS/FedEx stores？
• How can I track my order?
• Can I change my shipping address?
• How do I get my love doll delivered to a UPS store?
• What if I don't receive a confirmation email after my order?
• See all 13 articles

Still not received the goods

• What should I do if I didn't receive any emails or responses after placing my order?
• What if my order does not arrive when I expect it to？
• Still not receiving your order?