Erovenus Official (Former LoveNestle Official)
Articles
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Does the feel of the breasts change over time with use?
Over time, with regular use, the texture and firmness of the silicone breasts may change slightly from natural wear and tear but this should not be noticeable. This change may be noticeable if th...
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What do I need to know when I need a refund？
Customers may return Erovenus products if they remain unopened and unused within 15 days of purchase. Please note that customers are responsible for covering all shipment costs and transaction fees...
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Erovenus's Refund Policy
You may return Erovenus products only if they remain unopened and unused within 15 days of purchase. Customers are responsible for covering all shipping costs and transaction fees associated with t...
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Is it possible to return the product once it’s delivered?
Yes, it is possible to return the used product once it's delivered, but please note that the shipping cost for the return will be paid by you, and it will be quite high.
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How do I cancel my order?
To initiate a cancellation, customers are required to fill out a cancellation form, after which our dedicated Customer Service Representative( Support@Erovenus.com ) will guide you through the proc...
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How long does it take to process my refund?
We aim to process refunds within 3-5 business days.
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What can I do when I need to cancel my order?
Contact us via email: support@erovenus.com. However, please note that once the package is shipped from our warehouse or a customized order is in production, it cannot be canceled. To avoid unnece...
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Can I make changes after I placed the order?
Yes, it's possible to make changes to your order if it hasn't been shipped yet. Things like Areola size and color, labia color, tan lines, and body freckles are customizable features that can be ...
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What should I do if I find that the product has quality problems?
We recommend inspecting your doll within 24 hours of receiving the package. If you encounter any quality issues, please contact us promptly for assistance. It's recommended to document the exteri...
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Can I request a product exchange or refund after unpacking and receiving the items?
Unfortunately, due to hygiene reasons, we cannot accept returns or exchanges once the package has been opened and the items have been used. Our priority is to maintain sterility and safety for al...