Luna
Articles
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Can delivery be done by GLS to Paris?
Yes, we can deliver packages to Paris via GLS. Shipments will be sent from our EU warehouse or directly from the factory for customized dolls, ensuring smooth and efficient delivery.
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What is the reason for not being able to use a PO Box address as my shipping address?
In the United States, sex dolls are typically shipped using UPS or FedEx. We cannot ship to PO boxes or APO/FPO addresses due to the size and nature of our products.
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Which shipping company do you use to deliver my package?
If the doll is shipped from our EU/CA/US warehouse, we will ship with: UPS for the USA FedEx/Canada Post for Canada GLS/DPD/DHL for the EU countries depending on the weight and size of the doll I...
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Can I trust the security of my personal information?
At Erovenus, we prioritize the security and privacy of your personal information. We only collect the necessary data required to meet legal obligations and provide our products and services. We do ...
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What is an adult signature service?
An Adult Signature Service is a delivery option offered by shipping carriers, such as UPS, that requires a signature from an adult who is 21 years or older upon package delivery. This service is of...
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What if I’m out when my order arrives?
If the package arrives when you’re not home, please contact your carrier ASAP to change a delivery time or order a pick-up at local carrier stores.
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How does Erovenus ensure discreet packaging for orders?
We understand the importance of discreet packaging and take great care to ensure that your package is shipped in a plain, unmarked box which has no marks or signs revealing the content of the packa...
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What is the estimated delivery time for my package?
For shipping times: If the package is shipped from our CA/US/EU warehouses, it will be delivered within a week. If the package is shipped from our factory, it will take approximately two weeks for...
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What is the processing and shipping time for Erovenus products?
We will process all the orders in 48 hours. For shipping times: If the package is shipped from our CA/US/EU warehouses, it will be delivered within a week. If the package is shipped from our facto...
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What are the shipping methods and costs for Erovenus products?
Erovenus partnered with UPS and FedEx to offer our fans a smooth delivery experience. Erovenus offers FREE shipping for customers worldwide! Depending on the local customs laws and regulations, som...