Please take clear photos or a short video of the issue and contact us with your order number. We will first check whether it is a surface issue, a part issue, or something that needs repair. For minor issues, we may be able to guide you through a simple fix or send the needed material or part. If it needs more work, we will help arrange the next step.
Articles in this section
- My doll’s leg joints are too tight to open fully. How can I pose the legs more easily?
- My new doll has dents after unboxing. Are they from shipping or a production issue?
- Can the silicone be color-matched before casting for a custom skin tone?
- Why does the external genital attachment on my male doll keep popping out?
- My doll arrived with a quality issue, but the package was not damaged. What should I do?
- Is the inside of a ROS head hollow? Can I use the space to run wiring for a custom modification?
- Does the Camilla sex doll have a skeleton?
- What are the pros and cons of a wig vs. an implant?
- Can you order a doll with fully loose joints?
- Am I able to upgrade my doll even though I've already placed the order?
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